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SHIPPING & DELIVERY
We offer different shipping options : DHL, Fedex, Colissimo, Local delivery, and Pick up in store. Some of those options may not be available for certain types of products (prints, fragile editions,...) or certain countries.
Please find below the details of the different carriers options.DHL Express:
Delivery within 4h8/72h after the dispatch, tracking number, insurance included, signature required at the delivery.
Fedex Priority:
Delivery within 24/72H after the shipping notice, tracking number, insurance included, signature required at the delivery.
Colissimo:
Delivery within 2 to 3 days after the shipping notice in France, 3 to 8 days for international shipping, tracking number, signature required.
Local Delivery:
Delivery in Paris or inner suburbs by secure eco-bike, according to the customer's time slot preferences, signature required.
Pick up in store:
After email confirmation, the order is available at the store located 76 rue de Turenne, 75003 Paris, France. The pick up is at your convenience during our opening hours (from Tuesday to Saturday, 10am to 6pm).
COUNTRIES:
We ship worldwide. Depending on the carrier, exceptions might apply for China and Russia.
SHIPPING FEES:
The shipping fees are automatically calculated according to both the weight and volume of the purchase and the address of delivery.
They depend on the carrier. The default carrier shipping fees will display in your cart if you have indicated a delivery address in your account. You can change the carrier when placing an order.
PICK UP IN STORE:
The pick up in store option will be available during the check-out. This option is free. You may choose this option in the Carrier section. Once selected, the total of your order will update.
TRACKING:
All our shipping methods offer a tracking of the delivery. As soon as your parcel has been dispatched, you will receive a tracking number for your order. You will also find that tracking number in the order details in your customer account.
Please allow a few hours for the tracking to be effective.
TIME OF DELIVERY:
Orders are shipped from Tuesday to Friday.
Please allow 24 to 72H during that period to prepare your parcel for the shipment. That period can be extended for special or temporary out of stock items, and in case of preorders.
After your order has been shipped, the delivery period will be from 24H to 8 working days, depending on your choice of carrier.
Please note those estimations do not include any delay due to customs inspection.
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RETURNS
DAMAGED PARCEL:
If the parcel is visibly damaged, you should refuse it at the delivery or accept it with reservations.
If you happen to discover the damages after accepting the delivery, please make a list and take pictures of all the visible damages and contact us at store@perrotin.com. We will take care of the exchange or replacement if the situation justifies it.
RETURN POLICY:
In the case you would not like to keep your order, you can return it to us within 14 days after reception. The shipping will be at your expense. If you want to process a return please contact us at store@perrotin.com, we will give you instructions on the process.
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ORDERING
PAYMENT METHODS
We accept VISA, MasterCard and American Express cards. The payment is secured with the 3D Secure protocol.
We accept euros and dollars. If you would rather pay with a bank transfer, please contact us atstore@perrotin.comTAXES
Residents of the European Union are subjects to the french VAT. If you have an intra-community VAT number, please contact us at store@perrotin.com before placing your order.
Customers living outside the European Union do not pay the french VAT. However taxes and duty fees from the country of residency may apply and are at the customer expense. Please get in touch with your local customs for more informations.
ORDER STATUS
You will receive an email notification at each step (reception of your order and payment, preparation, shipping or availability in store). You can also check your order status in the order history of your account.
If you placed your order as a guest, you can have access to your order status by indicating your order reference and email address here.
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ORDERING A PRINT
SHIPPING
Our prints are stored flat, and shipped carefully rolled with tissue paper in a thick cardboard tube. Any exception is stated on the print’s page.
We ship our prints exclusively with express carriers (DHL, Fedex). An insurance is included if any damage during the transport.
Please note that we do not ship framed prints, unless explicitly stated on the print’s page.
FRAMING
If you are planning to pick up your print in store, we may take care of the framing for you. Please contact us for a quote. Framing usually takes two weeks.
CERTIFICATE OF AUTHENTICITY
Unless planned as a part of the edition and specified in the print description, we do not send additional certificates for our prints.
The serial number, artist signature and invoice of the bookstore are the 3 elements necessary for authentification. You may find your invoice in the pouch behind the shipping label. If you need a pdf version of your invoice, please contact us.
UNPACKING
Prints should be manipulate as little as possible. We advice to go directly to your framer so he or she can unpack the print for you.
If you want to unpack it yourself or have to store it for a long time, here is how to proceed.
Make sure you operate on a flat, clean and dry surface measuring at least +20 cm the size of your print so you can unroll it easily. Ideally, wear cotton gloves.
Take off one of the top cap of the tube and the tissue paper, and extract the rolled print.
Unfold the borders of the wrapping that are inserted in the roll.
Place the tapes in front of you. Starting by the edges and finishing by the center, take off the tapes and let the print slowly unroll. If you plan to store your print, it can be stored as is.
Remove gently tapes on one side of the front to unveil the print. While doing so, be careful to pull from center to edge to avoid pulling on the angles of the print.
STORAGE AND DISPLAY
Prints are sensitive to light, moist, but also to acid. Contact with acid materials (most of the cardboards and papers that are not advertised as "acid-free") will slowly attack the print and lead to its yellowing and weakening on the long term.
Keep them wrapped in their tissue paper, and always store them flat in a dry place, within a hard protection. The ideal is a acid-free cardboard portfolio (archival quality).
We strongly advice against standard pre-made frames that can be bought in stores. The background is usually an acid material that could damage permanently your print on the long term.
When in display, keep your print away from humid environment and from direct sunlight.
If you plan to install your print in a luminous emplacement, a polarized glass will insure the durability of your print.
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Bookstores locations
STORES AVAILABILITY
Every item available for purchase on the online store can be seen in the Paris bookstore.
Voluminous items such as Gufram furnitures or Takashi Murakami big plushes (1,5 - 1 m flower cushion, extra large plushes) might be visible only on request.
Some items are exclusively available in the New York bookstore. This selection of items can be seen here.
CONTACT A SPECIFIC STORE
To inquire to a specific location, please see ourStores page here.
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CUSTOMER SERVICE
STILL HAVE QUESTIONS ?
You did not find the answer you were looking for ? We are here to help.
Please send us an email to store@perrotin.com or call us at +33 1 78 94 01 48.
We will answer from Tuesday to Saturday, from 10am to 6pm
(UTC +1)